Refunds and Cancellations
Mountain Trip recognizes how difficult and disappointing it can be for climbers who must cancel climbs which they have planned for a long time. Climbers must also recognize that, due to the nature of planning climbs and contracting guides for specific dates, Mountain Trip also accrues significant expenses in organizing a day of ice climbing. We must therefore adhere to a strict refund policy for all climbers. Trip cancellation and travel insurance is generally available for all expeditions. U.S. and Canadian residents should contact us for more information regarding travel insurance. Our refund and cancellation policy is outlined below.
• We require payment in full for all of our Colorado Ice Climbing trips. Submission of payment constitutes your agreement to our Refund and Cancellation Policy.
• Any cancellation 7+ days before your scheduled date to climb will receive a 50% refund of all fees paid to Mountain Trip.
• No refunds will be provided for cancellations occurring within the last 7 days prior to your scheduled date for ice climbing.
• All requests for refunds must be made in writing and received in our Colorado office.
• Mountain Trip reserves the right to cancel a climb prior to the departure date for any reason. In such an event, all monies collected by Mountain Trip from team members for that climb shall be promptly refunded. This is the extent of our financial liability.
Inclusions and Exclusions
Included in the Trip Fee:
• Unlimited pre-trip access to our office resources
• Guidance of our experienced Mountain Trip guides
• Local transportation in the Telluride and Mountain Village area
• All necessary climbing equipment (ice tools, crampons, harness, climbing helmet, carabiners, belay/rappel devices, etc)
• Assistance arranging for post-climb activities in the area
Not Included in the Trip Fee:
• Transportation between Telluride and Ouray is not included, but is available for an extra charge
• Personal clothing and equipment per our equipment list (please, just ask us if you need anything!)
• Accommodation in Colorado
• Travel and/or rescue insurance
• Costs incurred due to evacuation or unplanned departure from the climbing area due to illness or other problems
• Costs incurred as a result of delays beyond the control of Mountain Trip
• Customary gratuities for guides
• Costs as a result of force majeure
General Agreement Concerning Services to be Provided And Responsibilities of Team Members
When registering for a climb with Mountain Trip we want to help make sure you understand the services we are providing and the services you are responsible for.
Transportation is incidental
The main purpose of becoming a team member is to join us on a climb in the mountains. As such any transportation we provide or that you may contract for on your own is incidental to the trip. We suggest that you make sure you have time built into your itinerary for delays.
Transportation to and from your destination
We will designate a specific Team Meeting Day for your climb. Transportation to the meeting point on your Team Meeting Day is to be provided by you, unless otherwise arranged with Mountain Trip. You must arrive in time to be ready to participate in a team meeting at the appointed time on the Team Meeting Day for your climb. This probably means you will need to arrive the day before, as it is often prudent to get an early start in the morning. Climbing is very dynamic and we will provide you with a recommendation as to when you should book your flights to and from your destination or how you might best arrange your travel to SW Colorado. If flying, we suggest you book a ticket that allows you to change your flight with little effort or cost.
Lodging off the mountain
Mountain Trip will provide lodging per the Inclusions and Exclusions section above. Any additional lodging is your responsibility.
Responsibilities of Team Members
You are ultimately responsible for your own well-being, including making all necessary preparations to ensure good health and physical conditioning. You are responsible for understanding the conditions that may exist on the climb and choosing a climb that is appropriate for your abilities and interests. You are responsible for having knowledge of all pre-departure information and for assembling the appropriate clothing and equipment for your climb.
While on the climb, team members are responsible to maintain basic levels of hygiene and to conduct themselves respectfully with other team members and members of the local population. If a guide feels that a team member is putting other members’ health or safety at risk, the guide has the discretion to remove a team member from a climb.
Use our office staff and your lead guide as pre-trip resources to ensure that all your questions are answered. Travel insurance may help recoup expenses if you need to leave a climb due to an illness.